Customer Service and Communication
Training Provider: Institute of Technical Education
Course Reference: TGS-2018507627
S$594
Original: S$1,189
Save S$594
About This Course
On completion of the module, students should be able to apply communication skills in speaking, listening, interpreting and responding face-to-face, over the telephone and in writing in a customer service setting, build rapport with customers, sell tourism products and services as well as handle service breakdown and recovery.
What You'll Learn
On completion of the module, students should be able to apply communication skills in speaking, listening, interpreting and responding face-to-face, over the telephone and in writing in a customer service setting, build rapport with customers, sell tourism products and services as well as handle service breakdown and recovery.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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