Manage Customer Loyalty
Training Provider: GOLDEN COMPASS SCHOOL PTE. LTD.
Course Reference: TGS-2020504541
S$395
Original: S$790
Save S$395
About This Course
Customer loyalty is a customer’s commitment to your brand. A loyal customer will always choose you over the competition, maybe because of your excellent customer service, unbeatable product selection or something that differentiate you from the rest. Building customer loyalty gives you a high return on the time, effort and money you invest in providing good customer service. Loyal customers buy more, more regularly, and the cost of selling to them is low. They will also frequently recommend your business to others. Loyal customers are the most valuable asset for any brand to hold onto. This is because returning customers spend, on average, 67% more than customers who are new to your brand.
What You'll Learn
This course will help learners acquire the ability:
1) To understand the different type of customer loyalty and retention programmes and identify the ones that work for your organisation
2) To introduce customer loyalty and retention programmes that is align to organisation policies and procedures and engage with stakeholders effectively
3) To evaluate the success of customer loyalty and retention programmes and coordinate re-sources to achieve them
4) To train and coach staff in promoting customer loyalty and retention programmes as well as managing service challenges
1) To understand the different type of customer loyalty and retention programmes and identify the ones that work for your organisation
2) To introduce customer loyalty and retention programmes that is align to organisation policies and procedures and engage with stakeholders effectively
3) To evaluate the success of customer loyalty and retention programmes and coordinate re-sources to achieve them
4) To train and coach staff in promoting customer loyalty and retention programmes as well as managing service challenges
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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