Customer Service Innovation Level 5 (Synchronous and Asynchronous E-Learning)
Training Provider: THE LEADERSHIP INSTITUTE PTE. LTD.
Course Reference: TGS-2020505891
S$500
Original: S$1,000
Save S$500
About This Course
The objective of this course is to instill Customer Service Innovation in learners.
What You'll Learn
Design, innovate and translate the desired customer experience in line with the organisation’s vision,
mission and values
Methods to collect customer intelligence
• Components of desired customer experience
• Components of a service operations plan
• Process of translating the desired customer experience into a service operations plan
• Methods to evaluate the impact of the desired customer experience
* Interpret customer intelligence to determine desired customer experience
• Innovate the desired customer experience in line with the
organisation’s vision, mission and values
• Translate the desired customer experience into a service operations plan
• Evaluate impact of desired customer
mission and values
Methods to collect customer intelligence
• Components of desired customer experience
• Components of a service operations plan
• Process of translating the desired customer experience into a service operations plan
• Methods to evaluate the impact of the desired customer experience
* Interpret customer intelligence to determine desired customer experience
• Innovate the desired customer experience in line with the
organisation’s vision, mission and values
• Translate the desired customer experience into a service operations plan
• Evaluate impact of desired customer
Entry Requirements
Academic Requirements:
• At least 1 GCE 'A'/'H2' Level pass or equivalent (General) Other advanced diploma, post-diploma qualifications or equivalent
• WSQ Certificate or equivalent
Literacy Requirements:
• Obtain at least a C6 pass for English at GCE 'O' Level / a B2 for English at IGCSE OR
• Achieve a minimum band of 5 in IELTS OR
• Achieve a minimum of 110 points (computer-based)/30 points (internet-based)/250 points (paper-based) in Test of English as a Foreign Language (TOEFL) OR
• WPL of Level 7/8
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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