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Polish your Service Armour

Name: Polish your Service Armour
Price: 200 SGD
Rating: 4.2 (12 reviews)

Training Provider: LEARNCOLLAB PTE. LTD.

Course Reference: TGS-2021007515

S$200

Original: S$400

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About This Course

At the end of the training, learners will be able to :
• Identify triggers in the service environment causing potential service challenges
• Identify the types of service challenges in the service sector
• Recognise the consequences of not handling or responding effectively and in a timely manner.
• Identify the importance of social media in connecting customers to the organisation to provide customer support
• Apply customer service models to deliver a consistent response to customer demands when service fails to meet expectations.
* Apply effective communication techniques to resolve complaints and gaps in service delivery.
* Respond to unresolved issues and escalate in accordance to organisation's standards, policies and procedures

What You'll Learn

Good customer service is a given for any organisation that needs to compete in this business landscape. Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This course aims to provide learners with the skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer's experience. Learners will be able to escalate service issues based on an organisation’s response system and provide a consistent and positive customer experience.

Entry Requirements

1. Participants should be to speak, listen and read English at a proficiency level not lower than the Employability Skills WSQ Workplace Literacy (WPL) Level 3.