Customer Service Management (in MC in People Management in Part-time Diploma in Business Practice (Business Administration))
About This Course
This subject focuses on essential knowledge, skills and techniques required to provide service excellence and management of customer service. These will apply to frontline, internal support centre and contact centre environment. The module will also highlight the importance of ownership and empowerment in customer service. The module will study how organisational customer service philosophy impacts the entire customer service cycle.
What You'll Learn
Entry Requirements
‘O’ Levels
At least 3 ‘O’ Level passes in the following subjects:
English Language (EL1 or EL2) Grade 1 – 7
Any mathematics subject Grade 1 – 6
Any other subject Grade 1 – 6
and 1 year of relevant working experience OR
Higher Nitec
GPA ≥ 2.0 OR
GPA ≥ 1.5 and 1 year of relevant working experience OR
Nitec
GPA ≥ 3.5 OR
GPA ≥ 3.0 and 1 year of relevant working experience OR
Higher Nitec in Technology/Services
GPA ≥ 2.0 and 1 year of relevant working experience OR
Nitec in Technology/Services
GPA ≥ 3.5 and 1 year of relevant working experience OR
WSQ Qualification
Relevant WSQ Qualification with 1 year of relevant working experience and WSQ Workplace Literacy Statement of Attainment (SOA)(Level 6) AND Workplace Numeracy Statement of Attainment (SOA)(Level 6)
Without relevant academic qualifications
At least 2 years of relevant working experience