Optimize Customer Retention and Revenue with Customer Loyalty Systems

Training Provider: ADEPT ACADEMY PTE. LTD.
Course Reference: TGS-2022012524
S$300
Original: S$600
Save S$300

About This Course

The objective of this course is to equip learners with the skills and competencies to manage customer loyalty programmes for commercial benefits that are aligned to the consumer and privacy laws and industry standards, build customer loyalty and retention by demonstrating exemplary customer service to convert customers to brand advocates, recommend products or service based on anticipated customer needs from customer databases as well as monitoring customer loyalty programme using the essential features of customer databases.

What You'll Learn

This course aims to equip learner's with knowledge on how to Manage Customer Loyalty programmes, Transforming Customers into Brand Advocates and Monitoring Customer Loyalty programmes.

Entry Requirements

Minimum Entry Requirement
• Have at least GCE ‘N’ level education
• Be able to speak, listen and read and write English at WPL Level 4
• At least 2 years of relevant industry experience
• Minimum age requirement: 21 years old and above

Course Details

Duration 12 hours
Language English
Training Commitment Part Time
Total Enrolled 301 students
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.

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