Power Up Your Customer Service Operations (Classroom and Asynchronous E-learning)
Training Provider: WIZLEARN TECHNOLOGIES PTE. LTD.
Course Reference: TGS-2022014969
S$300
Original: S$600
Save S$300
About This Course
The learner will be able to achieve the following upon completing the course:
• Design service operational plan that is in line with the organization’s customer-focused strategy for subsequent communication through established methods and platforms
• Assess performance of service operations using organization key performance indicators and other established methods
• Drive corrective action plans to close service operation gaps using established methods
What You'll Learn
This course focuses on acquiring skills and knowledge on leading individuals and teams in service operations & planning across various levels of the organisation through data analysis, identification of gaps, measurements, engagement and reinforcement with a long-term view to enhance touchpoints pertaining to product or service offerings, including customer experiences.
Entry Requirements
• Educational qualifications: ‘O’ Level / ‘A’ Level / Polytechnic Diploma / Degree
• Number of years of working experience: 3 years (minimum)
• WPLN Level: Level 5 (minimum)
• Minimum Age: 21 years
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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