Customer Service Excellence with Customer Orientation Level 1 (Synchronous and Asynchronous eLearning)

About This Course

Learning outcomes:
1) Acquire the knowledge and skills to become a service professional.
2) Communicate effectively with customers.
3) Use a customer feedback management system and respond to customer requests under the organisation’s service policies and procedures.
4) Recognise the triggers in the service environment and address the service challenges through proper escalation channels.
5) Identify the service gaps and make recommendations to improve customer experience and service standards.