Customer Service Excellence with Communications Level 2 (Synchronous and Asynchronous eLearning)
Training Provider: BETTR BARISTA PTE. LTD.
Course Reference: TGS-2023021795
S$120
Original: S$400
Save S$280
About This Course
This course serves to address service challenges and enables service providers to use corrective tools and techniques to escalate issues and respond to customers' needs turning them into opportunities. This course also incorporates critical core skills - communications into the techniques whereby learners will be taught methods to tailor communication approaches to suit different customer profiles.
What You'll Learn
Learning Outcomes:
Upon completion of this course, learners should be able to:
1. Apply the standards of communication and procedures for customer service excellence, including portraying professional etiquette when responding to customers over various platforms per organisational guidelines.
2. Recognise and respond to service opportunities and escalate service challenges to address customers’ needs using appropriate communication approaches.
3. Apply resilience techniques in customer service excellence to build trust and confidence.
Upon completion of this course, learners should be able to:
1. Apply the standards of communication and procedures for customer service excellence, including portraying professional etiquette when responding to customers over various platforms per organisational guidelines.
2. Recognise and respond to service opportunities and escalate service challenges to address customers’ needs using appropriate communication approaches.
3. Apply resilience techniques in customer service excellence to build trust and confidence.
Entry Requirements
- Minimum literacy and numeracy (Level 2)
- Basic computer and digital literacy
- Age 18 years old and above
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from BETTR BARISTA PTE. LTD.
Learners will gain:
a) technical skills in food services and alcoholic beverage preparation special...
(SCTP) in Beverage Service - Specialty Coffee (Asynchronous and Synchronous eLearning and Classroom)
Learners will gain:
a) technical skills in food services and non-alcoholic beverage preparation spe...
Learners will gain:
a) technical skills in food services and non-alcoholic beverage preparation spe...