How to Win and Keep Customers Using Social Media
Training Provider: SSA ACADEMY PTE. LTD.
Course Reference: TGS-2023035772
S$145
Original: S$290
Save S$145
About This Course
This beginner-level Critical Core Skills course offers a comprehensive guide to mastering social media for customer engagement. This course equips learners with essential skills to interpret social media terms, follow cyber security policies, and adhere to digital etiquettes. By learning to respond effectively to customer queries and handle service lapses, learners will enhance their ability to provide excellent service. The course also emphasizes the importance of data security. Highly relevant to the industry, this course can significantly boost career prospects, making it ideal for anyone looking to advance in customer service roles.
What You'll Learn
How to Win and Keep Customers Using Social Media is designed to equip learners with the skills to effectively engage customers through social media while managing cybersecurity and privacy risks. Learners will be able to:
1. Interpret and Apply Social Media Terms – Understand key social media terminologies and use them to communicate effectively with customers.
2. Follow Cyber Security Protocols – Adhere to organisational guidelines to protect information and mitigate risks when using social media for customer communication.
3. Practice Professional Social Media Etiquette – Apply appropriate online communication norms when interacting with customers.
4. Respond to Customer Inquiries and Feedback – Provide accurate and helpful responses to customer queries and feedback using social media.
5. Handle Service Lapses Effectively – Engage with stakeholders to resolve service issues promptly through social media platforms.
6. Ensure Customer Data Privacy – Follow organisational policies to safeguard customer data and manage digital content securely.
Tools and skills covered include social media platforms, cybersecurity protocols, digital communication, data privacy management, problem-solving, and customer engagement.
1. Interpret and Apply Social Media Terms – Understand key social media terminologies and use them to communicate effectively with customers.
2. Follow Cyber Security Protocols – Adhere to organisational guidelines to protect information and mitigate risks when using social media for customer communication.
3. Practice Professional Social Media Etiquette – Apply appropriate online communication norms when interacting with customers.
4. Respond to Customer Inquiries and Feedback – Provide accurate and helpful responses to customer queries and feedback using social media.
5. Handle Service Lapses Effectively – Engage with stakeholders to resolve service issues promptly through social media platforms.
6. Ensure Customer Data Privacy – Follow organisational policies to safeguard customer data and manage digital content securely.
Tools and skills covered include social media platforms, cybersecurity protocols, digital communication, data privacy management, problem-solving, and customer engagement.
Entry Requirements
Betw 21 and 55 years. Secondary education. WPLN Level 3 or 4
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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