Customer Service Excellence (Level 1)
About This Course
The newly gained knowledge and skills of customer service will equip learners to confidently create a positive customer experience by establishing customer service standards and implementing corrective actions to improve service delivery gaps.
Learning Objectives are
1) Recognise the role of a service professional
2) Describe the expectations of customers
3) Recognise customer service standards for positive customer service
4) Identify and use corrective actions to improve service delivery gaps
What You'll Learn
Entry Requirements
• GCE ‘N’ or ‘O’ Levels
• Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 5
• Have at least 3 months of hospitality or F & B experience in a service-related job