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Customer Service Excellence L1

Name: Customer Service Excellence L1
Price: 200 SGD

Training Provider: BELLS Institute of Higher Learning Pte. Ltd.

Course Reference: TGS-2023039005

S$200

Original: S$400

Save S$200

About This Course

Service staff will be able to:
- recognize different types of customers and their needs/expectations.
- understand the customers’ point of view and predict their preferred choices based on the group they belong
- project a professional image to protect the reputation of the establishment.
- exercise effective communication techniques to facilitate higher quality service.
- escalate feedback when necessary to make improvements to overall service standards.
- personalize/customize their service based on customers’ expectations to generate a positive experience.

What You'll Learn

This course is service staff working in the food and beverages industry. The objectives of this course is to create a positive customer experience by establishing customer service standards and implementing corrective actions to improve service delivery gaps. To address the evolving needs of the above-mentioned industries and consumers rising expectations, which will affect the way they provide customer service, therefore warranting higher quality training.

Entry Requirements

Learners should preferably be:
a) At least 18 years old
b) Primary or no formal education
c) Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL Level 2)