Customer Service Excellence for Food & Beverages Operations
About This Course
This course will empower learners to become service professionals in the Food & Beverages operations, who can consistently provide outstanding customer service and contribute to the overall success of the organisation. The course has the following learning outcomes (LOs):
LO1: The learner will be able to identify the various needs of the organisation’s customers.
LO2: The learner will be able to determine ways to address triggers that might lead to service issues.
LO3: The learner will be able to explain appropriate personalised services per the organisation’s customer policy.
LO4: The learner will be able to demonstrate the qualities and characteristics of a service professional.
LO5: The learner will be able to demonstrate a professional image and persona.
LO6: The learner will be able to use appropriate communication techniques when handling service challenges.
LO7: The learner will be able to provide feedback through proper escalation channels.
What You'll Learn
Entry Requirements
a) Education level is likely to be GCE 'N' Credit (at least C6) in English or WPLN score of Level 3 for Reading, Speaking, Listening, Writing and Numeracy, or
b) With at least a lower secondary education or its equivalent.