Future Hospitality Management: Leading with Technology and Sustainability
About This Course
This is a two-day programme for the shapers of tomorrow's hospitality industry. It showcases how the Use of Technology, Data and Artificial Intelligence (AI) enhances Customer Service. This course is the perfect mix of vision and practicality for Hospitality Business Owners, Managers, Senior Executives, Customer Success Leaders, and ambitious professionals who want to move up in the world of hospitality.
Participants will delve into the strategies employed by successful hospitality brands renowned for their exceptional service culture, mastering the art of captivating diverse target groups, from luxury travellers to sustainability-conscious guests. Moreover, they will embark on a journey into the digital frontier, exploring how data, Artificial Intelligence (AI), and emerging Web3 technologies are revolutionising customer engagement.
What You'll Learn
• Explore the transformative potential of technology, data analytics, and artificial intelligence (AI) in personalizing and enhancing customer service, equipping future leaders with the tools to drive innovation in hospitality.
• Identify and apply customer-centric technology principles to optimise operational efficiency and embed sustainable practices, essential for future leaders committed to shaping responsible and resilient hospitality enterprises.
• Evaluate the disruptive impact and strategic implications of emerging Web3 technologies on redefining customer engagement paradigms within the evolving landscape of hospitality.
Entry Requirements
NIL