Customer Service Quality & Management System
Training Provider: Institute of Technical Education
Course Reference: TGS-2025053250
S$528
Original: S$1,760
Save S$1,232
About This Course
On completion of this module, trainees should be able to apply the concepts of quality management systems to perform and manage work process for quality customer service delivery. The trainees will also be equipped with knowledge of sustainability practices to carry out CSR and business ethics within the service work processes.
What You'll Learn
Deliver quality customer service
Manage quality customer service work processes
Assess service quality performance
Implement corporate social responsibility (CSR) and business ethics strategies
Manage quality customer service work processes
Assess service quality performance
Implement corporate social responsibility (CSR) and business ethics strategies
Entry Requirements
Subject to a screening process to assess suitability for the course.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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