Advanced Skills for Administrative Professionals
About This Course
Administrative professionals often face challenges, such as managing diverse stakeholder expectations, navigating workplace politics, and addressing recurring operational issues.
In addition, they often experienced missed opportunities to value-add and build strategic relationship with important stakeholders , frequently stemming from a lack of clarity in stakeholder roles and influence, ineffective communication, and an inability to optimise available resources.
This course empowers learners to overcome these hurdles with important skills and knowledge, such as
1. Stakeholder mapping and management
- Professionals can identify and align key relationships to enhance collaboration and achieve organisational goals.
2. Assertive communication and conflict resolution techniques
- Professionals can better handle difficult conversations and mediate differences, and fostering stronger workplace relationships.
3. Root cause analysis
- Professionals can be effective in identifying and addressing underlying issues effectively and implement long-term solutions.
4. Resourcefulness
- Professionals will start to know where and how to gather and leverage resources creatively and adapting to changing demands.
As a result, administrative professionals will grow to become more proactive and valuable contributors to organisational success.
What You'll Learn
Learn how to master stakeholder mapping techniques to identify and influence important stakeholders relationships and conduct root cause analysis for effective problem-solving to prioritise and address work challenges.
Become more resourcefulness by identifying what, where and how to secure critical resources and build alignment with important partners.
Lastly, enhance your assertiveness and conflict management skills to represent your organisation's interests confidently and achieve win-win outcomes.
Unlock your potential to lead with influence, navigate challenges, and achieve professional success with this course.
Entry Requirements
- No minimum education qualification required
- Able to understand spoken English at basic proficiency level
- Possess basic written English at basic proficiency level
- Target age group: 18 - 70 years old