Handling Retail Service Challenges Effectively
About This Course
This course equips learners with the skills to manage service challenges in a retail or customer service environment. By identifying service triggers, applying effective communication for service recovery, and following escalation procedures, learners will be able to handle customer interactions professionally, maintain satisfaction, and resolve issues efficiently.
The course builds competency through a structured approach, progressing from recognizing service challenges to applying solutions and escalating unresolved issues.
What You'll Learn
Entry Requirements
Have completed secondary education or, in the absence of formal qualifications, demonstrate the ability to comprehend, read, write, and speak English with Numeracy at WSQ Workplace Literacy (WPLN) Level 3.
Learners should have basic proficiency in English (both written and spoken) to understand course materials and communicate effectively in customer service roles.
No prior experience is required. The course is suitable for those new to the customer service industry or those seeking to upgrade their skills.
No specific prior knowledge or skills are required; however, a basic understanding of customer service or retail operations is beneficial