Privacy Policy
How we collect, use, and protect your information with transparency and care
Introduction
This Privacy Policy explains how Singapore-School.com ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website and use our services. This policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our website, you consent to the collection and use of information in accordance with this policy.
PDPA Compliance (Malaysia)
This website operates in compliance with Malaysia's Personal Data Protection Act 2010 (Act 709). We are committed to protecting your personal data and respecting your privacy rights as outlined under Malaysian law. This includes your rights to access, correct, and limit the processing of your personal data.
1. Information We Collect
1.1 Information You Provide
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Contact Information: When you submit forms, report updates, contact us, or sign up for paid listings, we may collect your name, email address, phone number, organization name, and other contact details.
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Paid Listing Information: For schools purchasing premium listings or promotional features, we collect payment information, billing details, and business information as required for service provision.
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School Reports and Updates: Information you provide when reporting errors, suggesting updates to school listings, or submitting new school information.
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Communication and Feedback: Any messages, feedback, inquiries, reviews, or testimonials you send to us through our website or email.
1.2 Information We Collect Automatically
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Usage Data: Information about how you interact with our website, including pages visited, search queries, time spent on the site, and click patterns for improving user experience.
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Device and Technical Information: Your IP address, browser type and version, operating system, device identifiers, screen resolution, and referring website.
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Cookies and Tracking Technologies: We use essential, functional, analytical, and advertising cookies to enhance your browsing experience, analyze website traffic, and display relevant advertisements including Google AdSense ads.
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Location Data: General location information based on your IP address to provide region-specific content and relevant school listings in your area.
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Advertising Data: Information collected through third-party advertising networks (such as Google AdSense) to display personalized advertisements based on your interests and browsing behavior.
2. How We Use Your Information
We use the collected information for the following lawful purposes under PDPA:
To provide and maintain our school directory services, search functionality, comparison tools, and premium listing features for paying customers.
To respond to your inquiries, send notifications about updates to school information, provide customer support, and communicate with paid listing customers.
To analyze usage patterns, improve our website functionality, enhance user experience, and develop new features based on user behavior.
To comply with applicable laws including PDPA, regulations, legal processes, and maintain records as required by Malaysian law.
To process payments for premium listings, manage paid advertising partnerships, and display relevant advertisements through Google AdSense and other ad networks.
To protect our website, users, and business from fraud, abuse, security threats, and to maintain the integrity of our services.
3. Information Sharing and Disclosure
Privacy Commitment (PDPA Compliance)
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. Any data sharing is done in accordance with Malaysia's PDPA and only for legitimate business purposes as outlined below.
We may share your information only in the following circumstances and in compliance with PDPA:
When you submit reports, updates, or inquiries about school information, we may share relevant details with the concerned educational institutions to verify and update their listings. This is done with your consent and for legitimate purposes.
With trusted third-party service providers who help us operate our website including hosting services, payment processors, email services, analytics providers, and advertising networks (such as Google AdSense) under strict data processing agreements compliant with PDPA.
We may share anonymized or aggregated data with advertising partners including Google AdSense to display relevant advertisements. These partners have their own privacy policies and data handling practices.
When required by Malaysian law, court order, government request, or to protect our legal rights, prevent fraud, or ensure user safety in compliance with PDPA obligations.
In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new entity, subject to the same privacy protections and PDPA compliance.
4. Data Protection and Security
Important Notice
The school information displayed on our website is collected from publicly available sources and third-party providers. While we strive for accuracy, we cannot guarantee that all information is current or correct. We strongly recommend contacting schools directly to verify details such as fees, cca, admission requirements, and other important information before making any decisions.
We implement appropriate technical and organizational security measures to protect your personal information:
Encryption
SSL/TLS protocols for data transmission
Access Control
Authentication and authorization procedures
Training
Employee data protection practices
5. Cookies and Tracking Technologies
Cookie Policy
By continuing to use our website, you consent to our use of cookies and similar technologies as described below. You can manage your cookie preferences through your browser settings.
We use different types of cookies and tracking technologies:
Essential Cookies
- • Remember your preferences and settings
- • Maintain your session state
- • Ensure website security
- • Enable basic website functionality
Analytics Cookies
- • Google Analytics for website traffic analysis
- • User behavior and interaction tracking
- • Performance monitoring and optimization
- • Popular content and search patterns
Advertising Cookies
- • Google AdSense for personalized ads
- • Track ad performance and clicks
- • Display relevant advertisements
- • Frequency capping and ad optimization
Functional Cookies
- • Remember your location preferences
- • Save your search filters and favorites
- • Personalize content recommendations
- • Enhanced user experience features
Managing Your Cookie Preferences
You can control cookie settings through your browser, but please note that disabling certain cookies may affect website functionality:
- • Browser Settings: Most browsers allow you to block or delete cookies
- • Google Ad Settings: Manage Google AdSense personalization at adssettings.google.com
- • Analytics Opt-out: Use Google Analytics opt-out browser add-on
- • Do Not Track: We respect browser Do Not Track signals where technically feasible
6. Third-Party Services and Advertising
Third-Party Privacy Policies
This website integrates with various third-party services that have their own privacy policies and data collection practices. We encourage you to review these policies to understand how your data is handled.
Our website integrates with the following third-party services:
Google Services
Displays personalized advertisements based on your interests and browsing behavior. Google may collect and use data for ad targeting.
Provides website analytics and user behavior insights. Data is aggregated and used to improve our services.
Learn more: Google Privacy Policy
Payment Processing
For schools purchasing paid listings, we use secure third-party payment processors. Payment information is handled directly by these processors and is not stored on our servers. All transactions are encrypted and comply with industry security standards.
Hosting and Technical Services
Our website is hosted on secure servers provided by reputable hosting companies. These service providers may have access to server logs and technical data but are bound by strict confidentiality agreements and PDPA compliance requirements.
Social Media and External Links
Social Media Integration: Social media plugins and sharing features are governed by the respective platforms' privacy policies (Facebook, Twitter, LinkedIn, etc.).
External School Websites: Links to school websites and other external resources are not under our control and are subject to their respective privacy policies.
Third-Party Content: Some school information and images may be sourced from external providers and public sources.
Important Notice
We are not responsible for the privacy practices of third-party websites, services, or advertisers. We encourage you to read the privacy policies of any third-party services you interact with through our website.
7. Data Retention (PDPA Compliance)
Retention Policy
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by Malaysian law under PDPA.
Personal Data
- • Contact Information: 3 years after last contact
- • User Accounts: Until account deletion requested
- • Communication Records: 2 years for support purposes
- • Feedback and Reports: 5 years for service improvement
Technical Data
- • Website Analytics: 14 months (Google Analytics)
- • Server Logs: 90 days for security purposes
- • Cookie Data: As per cookie expiration settings
- • Error Logs: 30 days for troubleshooting
Commercial Data
- • Payment Records: 7 years (tax compliance)
- • Billing Information: 7 years (legal requirement)
- • Business Communications: 5 years
- • Contracts and Agreements: Duration + 6 years
Legal Obligations
- • Dispute Records: Until resolution + 2 years
- • Legal Compliance Data: As required by law
- • Fraud Prevention: 5 years from detection
- • PDPA Compliance Records: 3 years minimum
Data Deletion Process
When personal data is no longer needed:
- • Data is securely deleted from our systems
- • Backups are purged according to our retention schedule
- • Third-party processors are notified to delete data
- • Anonymized data may be retained for statistical purposes
- • Deletion certificates are maintained for compliance
8. Your Rights Under PDPA (Malaysia)
Your Legal Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding your personal data. We are committed to honoring these rights and responding to your requests promptly.
You have the following rights under PDPA:
Request a copy of the personal information we hold about you, including how it's being used and who it's shared with.
Request correction of inaccurate, incomplete, misleading, or out-of-date personal information.
Withdraw your consent for data processing where consent was the lawful basis for processing.
Request limitation of processing your personal data in certain circumstances.
Request transfer of your personal data to another service provider in a structured, machine-readable format.
Be informed about how your personal data is being collected, used, and disclosed before or at the time of collection.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will:
- • Respond to your request within 21 days (as required by PDPA)
- • Verify your identity before processing the request
- • Provide the requested information in an accessible format
- • Not charge a fee unless the request is excessive or repetitive
- • Explain if we cannot fulfill your request and the reasons why
Complaints and Enforcement
If you are not satisfied with how we handle your personal data or our response to your request, you have the right to:
- • Lodge a complaint with us first using our contact details
- • File a complaint with the Personal Data Protection Department of Malaysia
- • Contact: Personal Data Protection Department
- • Website: www.pdp.gov.my
To exercise your rights under PDPA, please contact us at [email protected] with the subject line "PDPA Data Subject Request"
9. Consent and Lawful Basis for Processing (PDPA)
Consent and Legal Basis
We process your personal data based on various lawful grounds under PDPA. Your continued use of our website constitutes consent for the processing described in this policy.
Consent-Based Processing
- • Marketing communications (optional)
- • Personalized advertising through Google AdSense
- • Non-essential cookies and tracking
- • Newsletter subscriptions
- • User-generated content publication
You can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
Contractual Necessity
- • Providing paid listing services
- • Processing payments for premium features
- • Delivering customer support
- • Managing user accounts
- • Fulfilling service agreements
This processing is necessary to perform our contract with you.
Legitimate Business Interest
- • Website analytics and improvement
- • Fraud prevention and security
- • Business development and marketing
- • Customer relationship management
- • Research and development
Balanced against your rights and interests.
Legal Compliance
- • Tax and financial record keeping
- • Responding to legal requests
- • PDPA compliance obligations
- • Consumer protection compliance
- • Anti-money laundering requirements
Required by Malaysian law and regulations.
Managing Your Consent
You can manage your consent preferences for different types of processing:
- • Cookie Preferences: Adjust in your browser settings or use our cookie banner
- • Marketing Communications: Unsubscribe links in emails or contact us
- • Advertising: Opt-out through Google Ad Settings or NAI opt-out tools
- • Account Deletion: Request complete account and data deletion
Note: Withdrawing consent may limit your ability to use certain features of our website.
10. Children's Privacy
Protection of Minors
Our website is designed to provide educational information and is not intended to collect personal information from children. We are committed to protecting children's privacy in accordance with PDPA requirements.
Age Restrictions
Our website is not intended for children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13 without parental consent as required by PDPA.
Parental Rights
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to verify the situation and remove such information from our systems if necessary.
Educational Content
While our website contains educational information about schools that may be accessed by minors for research purposes, we encourage parental supervision when children use our services.
11. Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes in accordance with PDPA requirements.
How We Notify You
- • Email notification to registered users
- • Prominent notice on our website
- • Updated "Last Updated" date
- • Highlighted changes for major updates
Effective Date
- • Changes take effect 30 days after notice
- • Immediate effect for legal requirements
- • Clear effective date stated in policy
- • Previous versions archived if needed
Your continued use of our services after such changes constitutes acceptance of the updated policy. If you disagree with any changes, please discontinue use of our services and contact us to discuss your concerns.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our PDPA compliance, please contact us:
We will respond to your inquiry within 21 days as required by PDPA.
Important Disclaimer
Information Accuracy
The information provided on Singapore-School.com is for informational purposes only. School details, fees, programs, and other information may change without notice. We strongly recommend contacting schools directly to verify current information, admission requirements, fees, and availability before making any educational decisions.
Data Sources
School information is collected from publicly available sources, official school websites, government databases, and user submissions. While we strive for accuracy, Singapore-School.com does not guarantee the accuracy, completeness, or timeliness of any information displayed on this website.
Commercial Nature
This website operates as both a public service and a commercial platform. Some schools may have paid premium listings, and we display advertisements including Google AdSense. Paid listings and advertisements are clearly identified and do not influence our editorial content or recommendations.
Legal Compliance
This privacy policy and our data practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). For any privacy-related concerns or to exercise your rights under PDPA, please contact us using the information provided above.
PDPA Compliance Statement
Data Controller Information
Entity: Singapore-School.com
Nature: Personal Educational Directory Website
Jurisdiction: Malaysia
Governing Law: Personal Data Protection Act 2010
Compliance Commitment
✓ PDPA principles implementation
✓ Data subject rights protection
✓ Consent management procedures
✓ Data breach notification protocols
✓ Regular privacy impact assessments