WSQ Manage Relationship with Customers (Synchronous e-learning)
Training Provider: SFIC INSTITUTE PTE. LTD.
Course Reference: TGS-2013501124
S$320
Original: S$640
Save S$320
About This Course
A competent individual must be able to successfully perform the following:
1. Identify and assess customer expectations to meet customer needs.
2. Set customer service standards to ensure that customers receive a consistent experience.
3. Manage customer expectations to increase customer satisfaction.
4. Resolve issues in accordance with organisational procedures.
5. Maintain and improve relationships to enhance customer retention.
What You'll Learn
This unit covers identifying, assessing and
managing customer expectations, setting
customer service standards and resolving
issues, as well as maintaining and improving
customer relationships.
managing customer expectations, setting
customer service standards and resolving
issues, as well as maintaining and improving
customer relationships.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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