Customer Service
Training Provider: Institute of Technical Education
Course Reference: TGS-2015502004
S$604
Original: S$1,208
Save S$604
About This Course
On completion of the module, students should be able to display professional image and etiquette, cultivate customer rapport, respond to requests and enquiries, manage needs and expectations, handle customers from diverse backgrounds, handle service breakdown and recovery, provide information on products and services, approach sales prospects and promote products and services, close a sale, and obtain customer feedback.
What You'll Learn
On completion of the module, students should be able to display professional image and etiquette, cultivate customer rapport, respond to requests and enquiries, manage needs and expectations, handle customers from diverse backgrounds, handle service breakdown and recovery, provide information on products and services, approach sales prospects and promote products and services, close a sale, and obtain customer feedback.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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