Training Provider: NANYANG TECHNOLOGICAL UNIVERSITY
Course Reference: TGS-2015502639
S$590
About This Course
Help People Heal. All of your employees face challenges, grief, demoralization, amongst others at one time or another. Everyone of us is affected at some time in our working lives, derailing productivity and even changing our ability to think clearly and rationally. Over a long process, we even lose our motivation and creativity. How can such traumatic experiences be managed through the cycles of grief. What can managers do to reach out? Indeed, what?s missing in the workplace is the connection between the grieving employee and the relationship to productivity and how to get it up to maximum level, and raise the employees to where you can help them get their lives together.Participants will be able to - identify with people and their problems- pick up communication skills and conflict resolving skills- learn counseling techniques
What You'll Learn
What is Counselling?Why is counseling needed?- Roles, Expectations and Benefits of counseling- Functions of Counseling- Exercise : Personal Traits of CounselorsAnalysing People and their Problems- Introduction to Transactional Analysis- Behaviour, Feelings and Thinking- Ego States and Personality- Exercise: Self Awareness and Mapping OthersWhat Makes People Tick- Social Communication and Relationship- Giving Strokes and Receiving Stamps- Scripts People Live By- Life Positions and Outlook in Live- Exercise: Analysing Everyday ConversationsHandling Interpersonal Conflicts- Anger, Depression, Frustrations and Fear- Leveling and Resolving Conflicts- Exercise: Let?s resolve these conflictsBasic Counseling Principles- Assumptions and Values in Counseling- Mental Health and Balanced Life- Exercise: Value Clarification GameProcess of Counseling- Steps in Counseling- Skills in Counseling- Psychology of Counseling- Exercise: Test Your Counseling SkillsCounseling Techniques I- How to start:- How to identify problem- How to listen, reflect and support- Exercise: Role-play Technique 1Counseling Techniques II- How to Encourage Self Analysis?- How to Explore Alternatives?- How to reach a Conclusion?- Exercise: Role-play Technique 2Counseling Techniques III- Skills for Ending a Session- How to Follow Through?- Exercise: Role-play Technique 3Counseling Skills Practice- Active & Reflective Listening- Responding Skills- Verbal & Non-Verbal Communication SkillsCounseling Applications- Group Presentation- Counseling: Pitfalls to avoid and the Success Formula- Assessment and debrief