Training Provider: NANYANG TECHNOLOGICAL UNIVERSITY
Course Reference: TGS-2015502645
S$590
About This Course
By the end of the workshop, participants will:? Have developed an understanding of the principles of coaching and mentoring? Understand the part that coaching and mentoring play in the performance management context? Have identified the competencies a manager must develop in order to be an effective coach, and an inspiring mentor - and when to use each intervention? Be able to use the GROW model with a high-comfort level and efficacy in both coaching and mentoring contexts? Be able to create a nurturing, productive environment? Understand how personalities & communication styles can create conflict, and learn how to adapt their styles to a productive coaching/mentoring outcome? How to deal with different types of performance issues? Have developed an understanding of productive questioning skills? Have had the opportunity to develop and practice their skills in a supportive environment, and receive feedback and skill-coaching on their performance? Be in a position to confidently use their new knowledge and skills in the workplace and have a clear plan of action to implement
What You'll Learn
The What and Why of Coaching & Mentoring; The Processes as Learning Platforms* An in-depth discussion of coaching and mentoring, their differences, and their value and importance to an organisation. Basic Coaching Models, Mentoring Models and Goal-Setting Approaches* An overview of coaching and mentoring models and goals-theory application approaches. Coaching & Mentoring in Practice - Do?s and Don?ts* Learn the many facets of coaching including what to do and what not to do.* Techniques and tools to use to become highly effective coaches and mentors.Understanding Personality and Its Implications on Your Coaching/Mentoring Style* The physical elements of coaching/mentoring delivery including the your tone of voice, word choice, body language, and timing.* An understanding of how to devise coaching/mentoring strategies and anticipate pacing requirements that will be effective with a variety of coachees/mentees.Understanding How to Use Vocal and Visual Control in Coaching & Mentoring* Vocal and Visual control, and their contributory ratios to the unspoken ?balance of power? in any human interaction.Using the GROW Model for Collaborative Coaching * Examine the spectrum of GROW questions.* Learn how to build on existing knowledge of open, closed and funnel questions in hands-on contexts, applying question-layering techniques to fulfill the GROW cycle.Using the PUSH and PULL strategies* Approach differences from the previous module will be illustrated.* Prepare for more complex case scenarios, through role-plays and hands-on practice.* Plan and execute 2 influencing and engagement coaching approaches.Handling Emotional Behaviour* Transactional Analysis concepts will be facilitated.* Learn how to equalise crossed and ulterior transactions, by simple application of the TA steps.* Discuss implications for the manager of EQ, IQ and AQ, and each aspect?s impact on individual coaching & mentoring approaches.