Customer Management (Level 3)
Training Provider: WORK WORK PRIVATE LIMITED
Course Reference: TGS-2019503402
S$120
Original: S$240
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About This Course
At the end of this course, you will be able to develop the ability to collaborate with customers to achieve service outcomes.
What You'll Learn
- Collaborate with customers to provide service follow up.
- Analyse gaps between actual service performance and organisation’s service standards.
- Deploy service quality improvement tools to improve service delivery process.
- Apply logical deduction to anticipate service abnormities.
- Facilitate generation of solutions to solve service abnormities.
- Select a solution using appropriate evaluative techniques and criteria.
- Evaluate the effectiveness of the implemented solution.
- Analyse gaps between actual service performance and organisation’s service standards.
- Deploy service quality improvement tools to improve service delivery process.
- Apply logical deduction to anticipate service abnormities.
- Facilitate generation of solutions to solve service abnormities.
- Select a solution using appropriate evaluative techniques and criteria.
- Evaluate the effectiveness of the implemented solution.
Entry Requirements
- Speak, listen and read English at Workplace Literacy (WPL) Level 5, and manipulate numbers at Workplace Numeracy (WPN) Level 5.
- GCE 'O' Level, GCE 'N' Level or ITE Certificate.
- Minimum of three months of work experience in the environmental services industry or with the interest to be employed in the industry.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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