Contribute to Customer Service over Various Platforms (SF)
Training Provider: SINGAPORE NATIONAL EMPLOYERS FEDERATION
Course Reference: TGS-2019504189
S$150
Original: S$300
Save S$150
About This Course
Leverage on organisational resources when engaging with customers over various platforms
Portray professional etiquette when responding to customers over various platforms in accordance with organisational guidelines
Escalate feedback received over various platforms in accordance with the organisation’s guidelines
What You'll Learn
Various platforms to engage customers ie telephone, email & more
Reasons for engaging with customers over various platforms ie answering to queries or requests for information, receiving or responding to feedback or complaints & more
Types of available organisational resources
Organisational resources used when engaging customers ie stock lists, contact details of stocklists & more
Methods to portray professional etiquette over various platforms ie observing telephone etiquette when communicating over the telephone & more
Principles of effective communication
using customer-friendly language that is positive, open and inclusive ie speaking clearly and concisely, using appropriate language & more
Methods to escalate feedback
systems to capture feedback, feedback to immediate superiors / team leads & more
Reasons for engaging with customers over various platforms ie answering to queries or requests for information, receiving or responding to feedback or complaints & more
Types of available organisational resources
Organisational resources used when engaging customers ie stock lists, contact details of stocklists & more
Methods to portray professional etiquette over various platforms ie observing telephone etiquette when communicating over the telephone & more
Principles of effective communication
using customer-friendly language that is positive, open and inclusive ie speaking clearly and concisely, using appropriate language & more
Methods to escalate feedback
systems to capture feedback, feedback to immediate superiors / team leads & more
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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