'Looking' Beyond Service Excellence to WOW Customers (Blended) - SFw (Synchronous e-Learning)
Training Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
Course Reference: TGS-2019504401
S$225
Original: S$450
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About This Course
Program to equip participants with the skills and knowledge to generate viable service innovation ideas to WOW customers. Participants will be able to recognise the importance of service innovation in today's competitive business environment, to generate potential ideas to transform the customer experience, evaluate ideas according to organisational guidelines, and present mock up to stakeholders
What You'll Learn
Importance of service innovation; Types of service innovation; Divergent and convergent thinking methods; Improving creativity with divergent thinking techniques - brainstorming, SCAMPER, idea box; use of ideas evaluation matrix; creating mock ups using the 5-step method; presenting service innovation idea to stakeholders
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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