Customer Experience Management L2: Contribute to Customer Service over Various Platforms
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2019504963
S$110
Original: S$220
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About This Course
This skill describes the ability to leverage on available organisational resources when engaging with customers over various platforms. It also includes portraying a professional etiquette and escalating feedback received over various platforms.
What You'll Learn
LU1: Leverage on organisational resources when engaging with customers over various platforms
LU2: Portray professional etiquette when responding to customers over various platforms
LU3: Escalate feedback received over various platforms using appropriate channels and in accordance with organisational's guidelines
LU2: Portray professional etiquette when responding to customers over various platforms
LU3: Escalate feedback received over various platforms using appropriate channels and in accordance with organisational's guidelines
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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