PWM-Cleaning: Provide Quality Services
About This Course
This course is only for the low wage workers in the PWM-Cleaning Sector.
This course is designed specially for cleaning stewards who are working in the environmental services industry, or anyone who requires the basics of providing customer service at their work. It addresses the need to interact with clients and customers of the public in their course of work with quality service and professionalism.
This is one of the CORE module for PWM Job Title: Cleaner.
What You'll Learn
- Personal grooming
- Proper hygiene standards
- Project of positive image
- Maintaining good interpersonal relationships with customers
- Proper way of communicating with customers
- Identifying triggers of service challenges
- Handling service challengers
- Responding to customers’ needs
- Appropriate attitude when delivering customer service
Entry Requirements
- Minimum 3 months experience in the environmental cleaning industry
- Have undergone job orientation to learn about work roles, responsibilities, limitations, workplace safety and health practices
- Be able to read, listen and speak English to a proficiency level equivalent to Employability Skills System (ESS) Literacy Level 1
- Possess numeracy skills to a proficiency level equivalent to Employability Skills System (ESS) Numeracy Level 1