Quality Customer Service Excellence
Training Provider: TONI INTERNATIONAL COLLEGE OF AESTHETICS & PHYSIOLOGY PTE. LTD.
Course Reference: TGS-2020505909
S$225
Original: S$450
Save S$225
About This Course
1. Identify customers, their needs and expectations
2. Develop professional image and persona through positive personal appearance and etiquette
3. Demonstrate key qualities and characteristics of a service professional including effective communication skills
4. Deliver go-the-extra mile service to exceed customer expectations
5. Create positive customer experience by knowing customer’s preferred choices and offering personalised services
6. Escalate service performance issues to enhance the customer experience
What You'll Learn
To be able to equip oneself with the mindset to go the extra mile in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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