Design Thinking for Business Innovation

About This Course

The intended objectives of the various workshops are to equip both management and operational participants with the following:
● To introduce DT tools and methods that can help visualise a systems understanding of business activities.
● To use ethnographic tools to better understand the needs of both internal and external customers.
● To show how powers of empathy can be used to develop a personalised customer service
● To use brainstorming and ideation strategies and techniques.
● To show how innovation can be integrated into a business model.