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Provide Value-added Customer Service – SFw

Name: Provide Value-added Customer Service – SFw
Price: 80 SGD
Rating: 4.3 (45 reviews)

Training Provider: SINGAPORE CHINESE CHAMBER INSTITUTE OF BUSINESS

Course Reference: TGS-2020513685

S$80

Original: S$160

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About This Course

This unit covers knowledge and application skills to leverage on available organizational resources when engaging with customers over various platforms. It also includes portraying professional etiquette and escalating feedback received over various platforms.

What You'll Learn

1. Leverage on organizational resources when engaging with customers over various platforms 2. Portray professional etiquette when responding to customers over various platforms in accordance with organizational guidelines 3. Escalate feedback received over various platforms in accordance with the organization’s guidelines.

Entry Requirements

Assumed Attitude:
o The learners are generally keen to learn as well as planning for personal development and growth.

Assumed Skills and Knowledge:
o The learners should have minimum secondary 2 school (including English/Mandarin). Alternatively, they should be able to speak, listen read and write English/Mandarin at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) workplace Literacy (WPL) Level 3. Similarly for Mandarin at a proficiency level equivalent to Hanban BCT (A) score of 121 and above or BCT (B) score of 61 and above