Service Excellence (The Art of Delight)
Training Provider: BEACON CONSULTING PTE LTD
Course Reference: TGS-2020513889
S$225
Original: S$450
Save S$225
About This Course
•Recognise the diverse range of customers, their needs and their expectations.
•Demonstrate effective communication skills when interacting with customers.
•Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customers’ expectations.
•Listen to customers’ feedback to enhance their experience.
What You'll Learn
•Reach for the Stars
•The Service Professional
-WATCH Those Words
-Body Talk
-Active Listening
•The Extra Mile
-Approach
-Build rapport
-Connect
-Delight
•Constant Change
•The Service Professional
-WATCH Those Words
-Body Talk
-Active Listening
•The Extra Mile
-Approach
-Build rapport
-Connect
-Delight
•Constant Change
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from BEACON CONSULTING PTE LTD
•Recognise the role of a coach in coaching for service performance.
•Prepare coaching plan for ...