PWM-Cleaning: Provide Quality Services- (AOP)
About This Course
This course is only for the low wage workers in the PWM-Cleaning Sector.
This course is designed specially for cleaning stewards who are working in the environmental services industry, or anyone who requires the basics of providing customer service at their work. It addresses the need to interact with clients and customers of the public in their course of work with quality service and professionalism.
This is one of the CORE module for PWM Job Title: Cleaner.
What You'll Learn
Learners will be assessed for the necessary knowledge and skills required to provide quality service to customers at the workplace.
The course will prepare learners on how to provide quality services to customers through:
- projection of positive image
- maintaining good customer relationships
- good service delivery
Entry Requirements
- Entry level
- Minimum 3 months experience in the environmental cleaning industry
- Have undergone job orientation to learn about work roles, responsibilities, limitations, workplace safety and health practices
- Be able to read, listen and speak English to a proficiency level equivalent to Employability Skills System (ESS) Literacy Level 1
- Possess numeracy skills to a proficiency level equivalent to Employability Skills System (ESS) Numeracy Level 1