Customer Service Analysis (Classroom and Asynchronous)
Training Provider: WIZLEARN TECHNOLOGIES PTE. LTD.
Course Reference: TGS-2021008594
S$300
Original: S$600
Save S$300
About This Course
The learner will be able to achieve the following upon completing the course:
• Analyse service quality and customer satisfaction results to determine the organization’s performance based on relevant components, sources and methods
• Communicate findings and results to relevant stakeholders using established methods
• Implement improvement plans to close service performance gaps using established methods
What You'll Learn
This course focuses on acquiring skills and knowledge on analysing information on quality and satisfaction levels of services rendered with the aim to inform stakeholders for buy-in and support in order to implement needed improvements to touchpoints pertaining to product or service offerings, including customer experiences.
Entry Requirements
• Educational qualifications: ‘O’ Level / ‘A’ Level / Polytechnic Diploma / Degree
• Number of years of working experience: 3 years (minimum)
• WPLN Level: Level 5 (minimum)
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from WIZLEARN TECHNOLOGIES PTE. LTD.
The learner will be able to achieve the following upon completing the course:
• Implement prepara...
The session is adapted from the framework of an organizational program on influencing stakeholders t...
The session is adapted from the framework of an organizational program on influencing stakeholders t...