Excel Customer Service to Achieve Results
About This Course
Course participants who have completed the course will learned how to:
a. Align Service Operation performance goal with Company key performance indicators
b. Communicate service operation plan with team.
c. Evaluate performance of service operation and its alignment to company performance
d. Implement robust feedback process.
What You'll Learn
Entry Requirements
Learners are assumed to be able to:
● demonstrate listening and speaking skills (English) at a level equivalent to Employability Skills System (ESS) Literacy Level 5
● demonstrate reading and writing (English) at a level equivalent to Employability Skills System(ESS) Literacy Level 5
● demonstrate numeracy skills at a level equivalent to Employability Skills System (ESS) Numeracy Level 5
Learners are expected to:
● possess basic personal computer skills
● operate a personal computer independently
● have O level or ESS