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Retail (SF): Contribute to Customer Service over Various Platforms

Name: Retail (SF): Contribute to Customer Service over Various Platforms
Price: 66 SGD

Training Provider: NTUC LEARNINGHUB PTE. LTD.

Course Reference: TGS-2022016038

S$66

Original: S$220

Save S$154

About This Course

At the end of the programme, participants will be able to:

1. Leverage on organisational resource when engaging with customers over various platforms
2. Portray professional etiquette when responding to customers over various platforms in accordance with organisational guidelines
3. Escalate feedback received over various platforms using appropriate channels and in accordance with the organisations guidelines

What You'll Learn

This course is relevant to service professionals and aims to equip participants with the ability to draw on available organisational resources and present a professional etiquette when engaging with customer over various platforms. Service professionals who can perform well in this aspect can increase the quality of customer service that will benefit their customers and organisations.

Entry Requirements

Literacy level

Learners are assumed to able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.