Developing Interpersonal Communication Skills for Success
About This Course
At the end of this course learners will be able to:
- Define and construct messages based on desired outcomes
- Identify appropriate communication channels and processing techniques based on information processing techniques
- Identify types of communication channels and tools to convey both public and confidential information
- Select appropriate verbal and non-verbal communication techniques to convey and receive information across communication channels.
- Present ideas concisely and clearly with appropriate use of vocabulary
- Apply listening techniques and EQ to engage and understand the audience
- Apply questioning techniques to clarify information received
What You'll Learn
Learners will communicate with others to share information, respond to general inquiries and obtain specific information
Entry Requirements
- No formal qualification
- Participants should have the ability to converse, read & write in English.