Customer Management (Level 1) - Assessment-Only-Pathway
About This Course
Demonstrate knowledge and abilities required in planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring and reviewing customer service.
This is demonstrated by the following Enabling Objectives at the workplace
1. Planning to meet internal and external customer requirements
2. Ensuring the delivery of quality service
3. Monitoring and reviewing customer service
What You'll Learn
Entry Requirements
• 18 years old
• Secondary or lower education
• Have attended formal/informal training which is relevant to the Module applied for within the last year, OR
• Have at least 3 months of relevant work experience within the last 3 years from the date of application for AOP in relation to the Module applied for.
• Able to speak, listen and read English at a proficiency level equivalent to Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL) 1