Service Excellence - L1 (Classroom & Asynchronous e-learning)
Training Provider: ASCOTT INTERNATIONAL MANAGEMENT (2001) PTE LTD
Course Reference: TGS-2022017482
S$129
Original: S$430
Save S$301
About This Course
Good customer service is easy, but excellent customer service only occurs when your hotel goes that one step further than your guests could ever possibly expect.
This course covers knowledge and application skills in equipping service staffs with the mindset to go the extra mile in providing excellence service
What You'll Learn
Unit 1: Projecting a Professional Image as a Service Professional
Unit 2: Understanding Guest Experience
Unit 3: Exhibiting Qualities and Attributes of a Service Professional
Unit 4: Communicating Effectively
Unit 5: Creating a Positive Guest Experience
Unit 6: Enhancing Guest Experience through Feedback.
Unit 2: Understanding Guest Experience
Unit 3: Exhibiting Qualities and Attributes of a Service Professional
Unit 4: Communicating Effectively
Unit 5: Creating a Positive Guest Experience
Unit 6: Enhancing Guest Experience through Feedback.
Entry Requirements
GCE N Level with a credit in English.
Individuals who are customer service-oriented and possess an outgoing personality.
Participants who has keen interest in techniques on handling feedback and concerns of guests.
New entrants to the hotel and accommodations sector.
Current industry professionals seeking to advance their skills.
Individuals seeking career transition opportunities.
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from ASCOTT INTERNATIONAL MANAGEMENT (2001) PTE LTD
The (SCTP) Hotel and Accommodation Services program is targeted at Singaporeans aged 40 and above pu...
Greet and provide assistance to arriving and departing guests, including luggage handling and delive...
Supervise provision of bell services