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(SCTP) Retail Operations Specialist

Training Provider: Nanyang Polytechnic
Course Reference: TGS-2022017532
S$2,016
Original: S$6,720
Save S$4,704

About This Course

This programme equips you with the skills and knowledge to implement and manage customer-centric business excellence and drive service innovation. This knowledge will enable you to recognise current and emerging retail trends, and understand which kinds of retail technology will best engage your customer segment, and the leadership knowledge you will gain in this course will develop your effectiveness in handling staff and identifying training opportunities for them.

What You'll Learn

The retail industry has seen significant changes in the past few years with digitalisation taking place in the everyday life of today's connected consumer. While online shopping continues to increase, the demand for the physical store will remain relevant especially for goods that require touch and feel. This derived the concept of ‘New Retail’, the integration of offline and online platforms with the use of data technology to deliver experience-focused service standards to meet the needs of consumers today. Store Managers are highly valued for their ability to optimise technology advancement to drive day-to-day operations and make data-based decisions.

Whether you are interested in honing yourself with 21st century leadership skills to lead your staff or upskilling yourself to manage today’s Online Merge Offline world of retailing, the latest WSQ DRO will be the best investment you can offer to yourself.

Entry Requirements

GCE ‘O’ level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 6 for Reading, Listening and Numeracy, and
With at least 3 years supervisory/managerial working experience in retail or Professional/Managerial/Management Executive (PME) position in non-retail sector
Preferably possess basic knowledge and skills in Marketing/ Digital Marketing/ Advertising/ Public Relations/ E-Commerce

Course Details

Duration 198 hours
Language English
Training Commitment Full Time
Total Enrolled New course
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.

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