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PWM-Retail: WSQ CUSTOMER EXPERIENCE MANAGEMENT (Synchronous e-Learning)

Name: PWM-Retail: WSQ CUSTOMER EXPERIENCE MANAGEMENT (Synchronous e-Learning)
Price: 90 SGD
Rating: 3.8 (65 reviews)

Training Provider: SFIC INSTITUTE PTE. LTD.

Course Reference: TGS-2023018532

S$90

Original: S$180

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About This Course

This course is only for the low wage workers in the PWM-Retail Sector.
At the end of the programme, participants will be able to:
- Have the knowledge and abilities to Leverage organisational resources when engaging with customers over various platforms.
- Have confidence and proficiency in Portray professional etiquette when responding to customers over various platforms following organisational guidelines.
- Apply and adhere to PDPA Act requirements when using the customer service knowledge base.
- Have the knowledge and ability to follow Organisation's guidelines in assisting in escalating feedback received over various platforms to the appropriate channels.

What You'll Learn

This training programme targets leaders/leaders-to-be within Furniture & Lifestyle Industry. This course covers the development and implementation of a cohesive end-to-end customer journey and experience to engage a population of customers with changing profiles, demands and buying patterns by directing the operating rhythm for customer management processes and establishing key touch points as well as interactive experiences that engage customers.

Entry Requirements

- Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
- Minimum GCE “N” level with 1 pass
- Learners aged must be above 21 years old.