(SCTP) Desktop Support Engineer (Full-Time) (TA-eligible)
About This Course
The Desktop Support Engineer Course is a comprehensive program that aims to provide learners with the knowledge and skills necessary to become successful Desktop Support Engineers. The course covers a wide range of topics including computer hardware and operating systems, networking principles, IT service management, and desktop administration. The course includes five certifications: CompTIA A+, CompTIA Network+, ITIL v4 Foundation, Microsoft Windows Client Administration, and Managing and Supporting Apple Devices. Additionally, learners also attend 2 softskills courses, customer-centric innovation, and workplace improvement and innovation. Finally, the program concludes with a capstone project that allows learners to apply their knowledge and skills to design, implement, and maintain an IT infrastructure that is efficient, secure, and user-friendly.
What You'll Learn
Entry Requirements
Academic Level Required:
• Minimum NITEC in preferably Science, Technology, Engineering or Mathematics related discipline
Language Proficiency:
• Be able to speak, listen, read and write English at a proficiency level equivalent to the Workplace Literacy (WPL) Level 5 • Be able to manipulate numbers at a proficiency level equivalent Workplace Numeracy (WPN) Level 6 • Well versed in all Microsoft Office applications, especially Excel, Word, PowerPoint and Outlook
Minimum Age Required:
21