PWM-Food Services: Transforming Moments into Memories Service 101 (Customer Service Excellence L1) (Chinese)
About This Course
This course is only for the low wage workers in the PWM-Food Services Sector.
At the end of the course, participants will be able to:
A1: Recognise triggers in the service environment that may lead to potential service challenges
A2: Cater to a diverse range of customers and their needs and expectations
A3: Demonstrate the qualities and characteristics of a service professional
A4: Create a positive customer experience by offering personalised service where possible
A5: Demonstrate effective communication skills when interacting with customers and escalating unresolved service challenges
A6: Escalate feedback on areas of improvement and unresolved service challenges through proper escalation channels
A7: Project a professional image and persona
What You'll Learn
1. Unable to identify the customer’s expectations in the service experience
2. Unable to proactively engage the customers throughout the dining experience
3. Unable to positively receive feedback and critique from customers
4. Unable to provide timely and relevant information to enhance customer experience
Entry Requirements
Learners are expected to be:
• Above 18 years old
• Possess at least a GCE ‘O’ Levels or equivalent or
• Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) and Workplace Numeracy (WPN) at Level
• Be able to read, write and speak in English (WLPN Level 4 and above)