PWM-Food Services: LEAD to Customer Service Excellence
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2023020551
S$240
Original: S$480
Save S$240
About This Course
Customer expectation has evolved greatly. From a standardised approach to customer care, the idea of one size fits or standardised approach no longer seems adequate. As a senior/lead, the capability to anticipate customer needs early and prepare the staff for servicing is therefore deemed as an essential part of customer excellence. When you can effectively address and close service gaps, you will build loyalty among your employee/staff together, creating a more fulfilled customer experience.
What You'll Learn
1. Understand Customer Service Excellence
2. Improve your Customer Experience
3. “Upgrade” your service process
4. Managing service resource
2. Improve your Customer Experience
3. “Upgrade” your service process
4. Managing service resource
Entry Requirements
- Min 2 years of relevant experience in customer service or related industry.
- Min 21 years old.
- Primary school level onwards.
- Able to read, write and speak in English (WLPN Level 3 and above)
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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