Customer Management - Level 1
Training Provider: SKILLMASTER TRAINING CENTRE PTE. LTD.
Course Reference: TGS-2023021926
S$90
Original: S$180
Save S$90
About This Course
Learners will be able to:
- comprehend the importance of Customer Service
- follow organization’s service quality procedures
- identify the triggers in service environment
- perform service recovery
- follow organizational feedback procedures
- Identify service challenges that requires escalation
What You'll Learn
As a cleaning business owner, providing great customer support is critical to your success. Offering outstanding customer service can help you build long-lasting relationships with your clients and set you apart from the competition. Businesses strive for one thing—aim for customer satisfaction with their product offerings. To keep your customers happy, you need to offer world-class customer support and strive hard for a positive, if not delightful, customer experience.
Customer-centric businesses focus on ordinary people and put immense effort into customer support. All businesses have dedicated teams to handle new requests and complaints. Cleaning businesses should be no different. It is essential to have a customer support team that can understand customer problems and answer their questions.
Cleaning companies need to ensure that their cleaners did a great job keeping the customers' places clean and well organized. A poor job will result in a bad customer experience—you do not want that. Cleaning jobs can get increasingly monotonous. Consistently meeting customer expectations and going above and beyond will only happen when you empower your cleaners with the right incentive programs. Your cleaners need trust, career growth, and incentives. Most importantly, continuous customer management training becomes very crucial for both your cleaners and your customers' retention.
This course is suitable for new entrants and existing cleaners working in the environmental cleaning sector.
Customer-centric businesses focus on ordinary people and put immense effort into customer support. All businesses have dedicated teams to handle new requests and complaints. Cleaning businesses should be no different. It is essential to have a customer support team that can understand customer problems and answer their questions.
Cleaning companies need to ensure that their cleaners did a great job keeping the customers' places clean and well organized. A poor job will result in a bad customer experience—you do not want that. Cleaning jobs can get increasingly monotonous. Consistently meeting customer expectations and going above and beyond will only happen when you empower your cleaners with the right incentive programs. Your cleaners need trust, career growth, and incentives. Most importantly, continuous customer management training becomes very crucial for both your cleaners and your customers' retention.
This course is suitable for new entrants and existing cleaners working in the environmental cleaning sector.
Entry Requirements
-18 years and above.
-At least Speaking, listening and reading English at Workplace Literacy (WPL) Level 1.
-Never attended school; pre-primary / kindergarten education; primary education without PSLE / PSPE certification or equivalent.
-Minimum of two months of work experience in the environmental service industry as a General Cleaner or with the interest to be employed in the industry.
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from SKILLMASTER TRAINING CENTRE PTE. LTD.
To equip food handlers of both retail and non-retail food establishments with the knowledge and appl...
To equip food handlers of both retail and non-retail food establishments with the knowledge and appl...
To equip food handlers of both retail and non-retail food establishments with the knowledge and appl...