SCPD04 Customer Service and Quality Management
Training Provider: Temasek Polytechnic
Course Reference: TGS-2023025972
S$200
Original: S$500
Save S$300
About This Course
This is a 100% e-learning course that runs on a PC or laptop web browser. At the end of this course, you will learn:
1. Types of services and nature of service processes
2. Benchmarking
3. Total Quality Management
4. Six sigma
5. Balanced Scorecard methodology
6. Costs of Quality models � Process Cost Model (PCM), Prevention-Appraisal-Failure (PAF) model, Opportunity or Intangible Cost model, Crosby�s Model and ABC model.
7. Customer relationship Management
What You'll Learn
This course aims to provide learners with a good understanding of service types, service quality and quality standards. It also includes total quality management, six sigma, balanced scorecard methodology, types of quality costs & measurements, customer relationship management and data security.
This course is to be completed within 1 month from the date of successful registration.
This course is to be completed within 1 month from the date of successful registration.
Entry Requirements
Applicants with post secondary education and/or relevant working experience.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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