Coc in Using Design Thinking to Thrive in Business (Customer Experience) (Synchronous e-Learning)
Training Provider: Institute of Technical Education
Course Reference: TGS-2023034141
S$525
Original: S$1,750
Save S$1,225
About This Course
The online course helps participants to find a solution for persistent customer-centered business problems. Participants will take a customer journey to identify business needs and dreams and customer profile, uncover customer�s touchpoints and the voice of customer for each touchpoint. At the end of the course, a Customer Experience Blueprint will be formulated that can potentially be used for the business to thrive.
What You'll Learn
Topics Covered:
� Design Thinking methodology to provide a systematic approach to identify and understand customers� needs and behaviour.
� Applying the power of the Design Thinking methodology to create your Customer Experience Blueprint
� Design Thinking methodology to provide a systematic approach to identify and understand customers� needs and behaviour.
� Applying the power of the Design Thinking methodology to create your Customer Experience Blueprint
Entry Requirements
Nil
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from Institute of Technical Education
On completion of the module, students should be able to conduct art direction research, sketch game ...
On completion of the module, students should be able to illustrate game play elements, process digit...
On completion of the module, students should be able to animate according to a style and a particula...