Home > Courses > PWM-Food Services: Customer Service Excellence (Level 1)

PWM-Food Services: Customer Service Excellence (Level 1)

Training Provider: ARISE SERVICES PTE. LTD.
Course Reference: TGS-2023036101
S$125
Original: S$250
Save S$125

About This Course

This course is only for the low wage workers in the PWM-Food Services Sector.
The course objectives of the Customer Service Excellence (Level 1) course are for trainees to acquire the required knowledge and abilities and achieve the following learning outcomes:
LO1: Identify 5 triggers that may lead to service challenges by their behaviours
LO2: Describe the most important need and expectation of 5 different types of customers
LO3: Demonstrate each of 3 main characteristics of a service professional
LO4: Demonstrate Go Extra Mile service and exceed customer expectations
LO5: Demonstrate effective communication techniques when interacting with customers and escalating unresolved serviced challenges
LO6:Demonstrate reporting service challenges to management which covers 5 Ws and 1H
LO7: Demonstrate giving feedback on areas of improvement to management with the hamburger rule

What You'll Learn

Customer Service Excellence (Level 1) course is to train food services workers to identify service triggers and provide Go Extra Mile service. This course is one of the approved courses for the Progressive Wage Model for food services industry and it can be one of the two WSQ courses that workers have to undergo.

Entry Requirements

No formal education required. Participants should be able to converse, read and write basic English.

Course Details

Duration 8 hours
Language English
Training Commitment Part Time
Total Enrolled 96 students
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.

More Courses from ARISE SERVICES PTE. LTD.

Business Continuity Planning against Cyber Attacks and Threats (Classroom & Asynchronous)

At the end of the course, participants will be able to: • LO1: Explain key trends driving cyber r...
Duration 16 hours
Fee After Subsidy S$440
View Details

Child First Aid (Refresher)(Asychronous and Practical)

1. To equip Child Care Personnel with adequate first aid skills and confidence to manage child first...
Duration 16 hours
Fee After Subsidy S$125
View Details

CHILD FIRST AID COURSE (CFA) (Asynchronous and Practical)

1.To equipped Child Care Personnel with adequate first aid skills and confidence to manage child rel...
Duration 20 hours
Fee After Subsidy S$150
View Details
⮝