Digital Customer Experience Management
Training Provider: ACADEMY OF DESIGN ARTS AND MEDIA PTE. LTD.
Course Reference: TGS-2023037732
S$150
Original: S$300
Save S$150
About This Course
At the end of the course, the learner will be able to address on the development and implementation of a cohesive end-to-end customer journey and experience to engage a population of customers with changing profiles, demands and buying patterns by directing the operating rhythm for customer management processes and establish key touchpoints and interactive experiences that engage customers.
What You'll Learn
LEARNING UNIT 1: Apply Customer Behaviour Analysis
LEARNING UNIT 2: Build Customer Engagement Strategies for Customer Journey
LEARNING UNIT 3: Justify Enhancements to Customer Engagement Strategies
LEARNING UNIT 2: Build Customer Engagement Strategies for Customer Journey
LEARNING UNIT 3: Justify Enhancements to Customer Engagement Strategies
Entry Requirements
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Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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