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PWM-Food Services: Customer Service Excellence (Level 3)

Name: PWM-Food Services: Customer Service Excellence (Level 3)
Price: 175 SGD
Rating: 3 (1 reviews)

Training Provider: ARISE SERVICES PTE. LTD.

Course Reference: TGS-2023037861

S$175

Original: S$350

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About This Course

This course is only for the low wage workers in the PWM-Food Services Sector.
The course objectives of the Customer Service Excellence (Level 3) course for Managers are to acquire the required knowledge and develop the following abilities:
LO1: Develop product and service knowledge from different sources of information
LO2: Identify key areas of improvement in RATER dimensions of team service performance
LO3: Appraise individual’s service excellence performance for continuous improvement
LO4: Apply coaching techniques to improve individual’s service excellence performance
LO5: Prepare coaching plan for individuals with customer service gaps
LO6: Monitor progress of individual for service excellence

What You'll Learn

Customer Service Excellence (Level 3) course is to train managers in food services to achieve customer service excellence in organization through deep product knowledge and strong customer rapport. Managers will learn to coach staff to provide excellent customer service and analyze gaps between service performance and organization's standards for continuous improvements. This course is approved under Progressive Wage Model for Food Services industry.

Entry Requirements

GCE N Level pass in English or equivalent, or ES WSQ Workplace Literacy (WPL) Level 4 and above. Participants who do not meet the above requirements will be required to go through an interview.