Service Design (SD) for 360 Customer Experience with CX and UX
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2023038009
S$500
Original: S$1,000
Save S$500
About This Course
1: Identify the importance of an effective customer service knowledge base.
2: Analyse the importance of a well-structured knowledge base and Experience Journey Map in improving customer experience.
3: Develop skills to oversee the identification and prioritization of data in accordance with compliance requirements.
4: Apply critical thinking skills to determine the most suitable parties to involve in specific customer service scenarios.
5: Monitor and evaluate customer service knowledge base, address compliance issues, and assess improvements.
What You'll Learn
1. Customer Experience
2. Format and structure of the Experience Journey Map.
3. Customer Data Compliance Requirements
4. Main Stakeholders involved in customer service experience.
5. Improving Customer Service
2. Format and structure of the Experience Journey Map.
3. Customer Data Compliance Requirements
4. Main Stakeholders involved in customer service experience.
5. Improving Customer Service
Entry Requirements
-Age 18 years old and above
-At least 2 years working experience
-Able to read, write and speak in English (WLPN Level 4 and above)
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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